Customer Satisfaction and Retention


Revenue streams clearly describe the present, but satisfied customers don't always remain loyal customers.

...What you need is an eye to the future.




At Matrix, PERFORMANCETRACK helps you keep tabs on what your customers are thinking and doing before they do it.

Weekly, monthly or for each transaction, we pinpoint areas for improvement with highly detailed performance attribute ratings and behavioral questions. Reported with a customized one-number scoring index, and plotted along a time-line, you get the best of quantitative timeliness and reliability with at-a-glance convenience.

Special features include:


Return to Services



Other services:
Advertising Research, Brand Strategy, New Product Research



Click here to request more information